Support & Help

Last Updated: May 2026

Welcome to FIT Love AI Support

We're here to help you get the most out of FIT Love AI. Whether you have questions about how to use the app, need troubleshooting help, or want to provide feedback, we're ready to assist.

Quick Links

How to Get Help

Contact Methods

Email Support

Email: fitloveadvisor@gmail.com

Response Time: We aim to respond within 3-5 business days

Include in Your Email:

  • Your registered email address or account name
  • A clear description of your question or issue
  • Steps you've already taken to resolve the issue
  • Your device type and app version (if applicable)
  • Screenshots of the issue (if applicable)

Response Time Expectations

  • Critical Issues (unable to use app, data concerns): 24 hours
  • General Questions (how to use features, billing): 3-5 business days
  • Feature Requests & Feedback: We review all feedback and respond when possible

Knowledge Base & How-To Guides

Below are common topics with guidance on how to use FIT Love AI effectively:

Getting Started

  • Creating your account
  • Setting up your profile
  • Completing the love languages FIT Check
  • Taking the Myers-Briggs personality quiz
  • Inviting your partner

Using the FIT Check

  • Understanding Fire, Intimacy, and Trust dimensions
  • Taking the FIT Check together with your partner
  • Interpreting your results
  • Comparing your scores with your partner
  • Retaking the FIT Check to track changes

Partnership Features

  • Connecting with your partner
  • Viewing shared FIT Check results
  • Understanding partner data sharing
  • Disconnecting from a partner
  • Privacy within partnerships

AI Coaching

  • How AI recommendations work
  • Asking the AI for specific advice
  • Understanding limitations of AI coaching
  • Using coaching with professional help
  • Generating conversation starters

Account & Settings

  • Updating your profile information
  • Changing your password
  • Managing notification preferences
  • Privacy and data settings
  • Signing out securely

Troubleshooting

  • Can't log in to my account
  • App crashes or freezes
  • Partner connection not working
  • FIT Check not saving
  • Slow app performance

Data & Privacy

  • How we protect your data
  • What data we collect
  • Exporting your data
  • Deleting your account
  • GDPR and CCPA rights

Billing

  • Subscription options and pricing
  • Updating payment method
  • Canceling a subscription
  • Requesting a refund
  • Invoice and receipt information

Common Troubleshooting Issues

Can't Log In?

Issue: I forgot my password or can't log in to my account

Solution:

  1. Tap "Forgot Password" on the login screen
  2. Enter your registered email address
  3. Check your email for a password reset link
  4. Click the link and create a new password
  5. Try logging in with your new password

If you don't receive the email, check your spam folder. If you still can't log in, contact us at fitloveadvisor@gmail.com

App Crashes or Freezes

Issue: The app keeps crashing or freezing

Solution:

  1. Force close the app completely
  2. Restart your device
  3. Make sure you have the latest version of the app installed
  4. Check that you have enough storage space on your device
  5. Try using the web version at fitlove.ai
  6. If the issue persists, contact support with details about when the crash occurs

Partner Connection Issues

Issue: I can't connect with my partner or see their data

Solution:

  1. Make sure both you and your partner have accounts created
  2. Ensure both of you have completed your profiles
  3. Verify your partner accepted the connection invite
  4. Check that you're connected (not pending or declined)
  5. Refresh the app to sync partnership data
  6. If still not working, contact support with both account emails

FIT Check Not Saving

Issue: My FIT Check answers are not being saved

Solution:

  1. Check your internet connection (use WiFi if possible)
  2. Ensure the app is up to date
  3. Try taking the FIT Check again from the beginning
  4. Complete the FIT Check in one session without closing the app
  5. If FIT Check still won't save, wait 5 minutes and try again
  6. Contact support if the issue continues

Feedback & Feature Requests

We love hearing from our users! If you have ideas for improving FIT Love AI or feedback about your experience, please share it with us:

Send Feedback: fitloveadvisor@gmail.com
Subject: "Feature Request" or "User Feedback"

All feedback is reviewed and helps us improve the app for all users.

Still Need Help?

If you can't find the answer you're looking for, please don't hesitate to contact us. We're here to help!

Email: fitloveadvisor@gmail.com
Website: fitlove.ai